Use the following Tip AT YOUR OWN RISK! I apologize for the caps but we are not responsible for any loss whatsoever for following the tips on our site. If we do not personally do work for you, then we recommend that you only let a proven professional technician touch your computers. Choose a technician with at least 10 years of hands on experience.
The RapidFire Point of Sale system was designed to allow the #2 computer to become the #1 computer in the event of a software or hardware failure on the #1. There are intended to be nightly copies of some files from the #1 to the #2 computer. If any of these files are corrupted on the #1 computer then that corruption will also go to the #2. Additionally if any of the "secret" software protection files are damaged you will have a big problem. If your #1 and #2 computers are working properly right now then you can "Ghost" your #1 hard drive to a new hard drive. "Ghost" is the name of a software product produced by Symantec Software which makes a "carbon copy" of all of your information. After this is complete you can install the new hard drive in your system. After this new drive is proven to be working properly, use the original hard drive to Ghost to yet another new hard drive. This will give you two layers of backup of drives that will work with your software key in the event you have a hard drive failure or software corruption in the future. Of course if you ever have to use this "insurance policy" your customer, employee, and menu files will be out of date but you will have a known good copy of a functioning RapidFire POS software system. If you wait until the failure or corruption happens it will be too late.
If you want to keep your existing RapidFire system then please call us - 636-939-1400.
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